Privacy Policy

Information we collect

We only collect the information you choose to share with us, plus basic technical data from your visit.

• Contact form: your first and last name, email address, business name, website or Instagram handle, city or area, the services you're interested in, your approximate budget, and your message.
• Discovery call bookings: when you book through our scheduling tool (Calendly), your name, email address, chosen appointment time and any answers you give to the booking questions.
• Emails and messages: anything you send us directly by email or social media.
• Website usage data: standard technical information such as browser type, device, pages visited and general location (city or region), collected through cookies or similar tools.

We do not knowingly collect information from anyone under 19, and we never ask for sensitive information such as payment card or government ID numbers through this website.

How we use your information

We use your information only to:

• Respond to your inquiry and answer your questions
• Schedule and hold your discovery call
• Prepare a proposal and provide our services if you become a client
• Send you information you've asked for
• Understand how visitors use our website so we can improve it

We will never sell, rent or trade your personal information.

Who we share it with

We share personal information only with trusted service providers who help us run our business, and only as needed for the purposes above:

• Website hosting: Vercel, which hosts this website
• Scheduling: Calendly, which manages discovery call bookings
• Contact form: FormSubmit, which delivers contact form messages to our email
• Email: Google Workspace, which handles our business email
• Instagram feed: a third-party Instagram feed service, which displays our Instagram posts on this website
• Website analytics: Google Analytics
• Website Vitals: Our website developer

Some of these providers store information on servers outside Canada, including in the United States. Information stored outside Canada may be subject to the laws of that country. We may also disclose information if required by law.

Cookies

Our website and the tools embedded in it (such as the scheduling calendar and Instagram feed) may use cookies to work properly and to understand site traffic. You can block or delete cookies in your browser settings. Some features, like the booking calendar, may not work fully without them.

How long we keep your information

We keep your personal information only for as long as we need it for the purposes described in this policy, such as responding to your inquiry, providing our services and meeting our legal, tax and accounting obligations. When we no longer need it, we securely delete or destroy it.

How we protect your information

We use reasonable security measures to protect your personal information, including secure (HTTPS) connections, password-protected accounts and reputable service providers. No method of transmission over the internet is completely secure, but we work to keep your information safe.

Your choices and rights

By submitting a form, booking a call or emailing us, you consent to us using your information as described in this policy. You can:

• Ask what personal information we hold about you
• Ask us to correct inaccurate information
• Withdraw your consent and ask us to delete your information, unless we're legally required to keep it

To make a request, email janelle@herinfluencemedia.com. We'll respond within 30 days.

Links to other websites

Our website links to other sites, including Instagram, TikTok and our clients' social media accounts. We aren't responsible for the privacy practices of those websites, so we encourage you to read their privacy policies.

Changes to this policy

We may update this policy from time to time. The latest version will always be posted on this page with the effective date at the top.